Sultan Gillani

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Site Reliability Engineer,  AMH

February 2024 —  Present   2 years

• Established and led AMH's first Site Reliability Engineering team, defining reliability practices, incident response processes, and service ownership standards across critical systems.
• Spearheaded the migration from Microsoft Application Insights to OpenTelemetry, standardizing distributed tracing and improving application performance visibility across services.
• Led the migration from Azure Monitor to Grafana Cloud, implementing a unified observability platform using Loki, Tempo, Prometheus, dashboards, and alerting.
• Implemented Infrastructure as Code with Terraform to automate provisioning and management of Grafana dashboards, alerts, and observability infrastructure.
• Defined and implemented Service Level Indicators and Service Level Objectives to measure reliability, improve operational transparency, and align service performance with business expectations.
• Designed proactive monitoring and alerting strategies to improve production issue detection, reduce response times, and support faster incident resolution.
• Led production incident investigations and Root Cause Analysis, documenting findings and driving preventative actions to reduce repeat incidents.
• Partnered with software engineering, DevOps, QA, SecOps, and IT operations teams to improve reliability, telemetry instrumentation, deployment practices, and operational visibility across Azure-hosted services.

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Senior DevOps Engineer,  Evisort

February 2022 —  September 2023   2 years

• Led the migration from GitLab CI to GitHub Actions, reducing operational costs and standardizing CI/CD workflows across engineering teams.
• Supported AWS infrastructure for data science, application development, and engineering workloads.
• Implemented Infrastructure as Code using Terraform, Ansible, GitLab, and Rundeck to automate provisioning, configuration management, and deployments.
• Migrated manually managed GitLab CI runner infrastructure to Amazon EKS, improving scalability, reliability, and operational maintainability.
• Automated Kubernetes deployments using Flux and ArgoCD, enabling GitOps-based delivery for containerized services.
• Developed Python and Bash automation to streamline DevOps workflows and support a modular Terraform infrastructure stack.
• Implemented Consul health checks and service monitoring to improve application reliability and operational visibility.

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Site Reliability Engineer,  Nolan Transportation Group

December 2019 —  February 2022   2 years

• Played a key role in transitioning infrastructure from on-premises operations to Google Cloud Platform and later to Azure, supporting scalable and reliable cloud adoption.
• Configured and deployed GCP Kubernetes environments, establishing deployment processes for 50+ applications.
• Created and managed multiple GCP projects across development, staging, and production environments, automating infrastructure provisioning with Terraform.
• Used Terraform, GitLab CI, and Ansible to automate infrastructure provisioning, configuration management, and deployments across Azure and GCP.
• Spearheaded the transition from Azure DevOps to GitLab, implementing Git-based workflows and modern version control practices across engineering teams.
• Implemented automated testing in GitLab CI and integrated static and dynamic code analysis tools, reducing security vulnerabilities by 85%.
• Configured application performance monitoring with New Relic, improving performance visibility, troubleshooting, and user experience.

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DevOps Engineer,  Veracity Industrial Networks

November 2018 —  December 2019   a year

• Maintained and enhanced a product demo platform hosted on AWS, ensuring a reliable and seamless experience for prospective customers.
• Implemented DevOps best practices, including Infrastructure as Code, CI/CD pipelines, and configuration management using Jenkins and Groovy.
• Created a Jenkins Shared Library to standardize and streamline build and deployment processes across projects.
• Led the migration from OpenBSD to Linux, enabling broader DevOps tooling, improved maintainability, and modern configuration practices.
• Developed front-end and back-end components for a security appliance UI using React, Redux, Ruby, Sinatra, RSpec, and Capybara.

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DevOps Engineer,  Yardi Systems Inc.

January 2014 —  October 2018   5 years

• Maintained 99.99% availability for production environments across hybrid infrastructure.
• Created Docker images, Docker Compose configurations, Kubernetes manifests, and ECS parameter files to support containerized deployments.
• Managed DevOps tools and platforms including Jenkins, GitHub, TeamCity, Consul, and Ansible.
• Containerized Nginx reverse proxy servers and implemented dynamic container provisioning to improve scalability, reliability, and security.
• Implemented AWS infrastructure components including VPCs, subnets, Elastic Load Balancers, CloudFront, Cloudflare, S3, and EC2.
• Developed automation and operational tooling using C#, VB.NET, and shell scripting.

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Scrum Master Accredited Certification

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Scrum Product Owner Accredited Certification